MTN,pathetic, 0% empathy 0%cust service, 0%accoountability MTN are *****sters

MTN has *****ulently been debiting our account with incorrect amounts since AUG n Sept 2025 with amounts that i didn’t not agree to and leaving my account in arrears with thousands of rands all because off the pathetic, disappointing, 0% service, nevermind don’t care attitude and MTN employees don’t care about customer service or MTN long servicing customers. They ,MTN employees open up tickets, calls and investigations with the sole purpose of filling in quotas and reaching daily targets without the actual concern for customer complaints and fulfilling the purposes of each tickets, calls and investigations.

MTN Employees are the most useless, inconsiderate bunch that treat their customers like guilty ********s by not paying attention to details and anything that customers have to say to them or any problems that customer describe to them. We have been speaking to many consultants but the same results everytime 0.00 customer service, 0.00 empathy, 0.00 accountability, 0.00 excellence in service.

I would like to report the worst service and experience that I have had with MTN that has led to MTN *******LY cancelling my MTN contract and *******LY debiting my account with fund that I was not advised of when the consultant cancelled my services.

MTN consultants messed up my contract by loading my contracts incorrectly initially and then cancelling my services with out my consent and then debiting amount that I didn’t agree to.

27 June 2025- I called in to cancel only my DATA sim only but the consultant Lelona Gcora cancelled my entire IPHONE13 contract incorrectly because the contract was loaded incorrectly in the first place and without discussing the settlement or advising me of terms and condition or advising me of the cancellation/settlement fees of what has turned out to be over R16k.

August 2025- my account was debited with OVER R3k which I DID NOT agree to and I couldn’t reverse + another R10k which I DID NOT agree to but I could reverse this amount but this also affected bank account negatively and my credit profile is also affected negatively.

20 Aug 2025- I reported this matter to Mark Nkohla who then confirmed that there was a contract loading with the numbers and sim cards and he confirmed that the cancellation was done incorrectly. Mark promised to resolve these problems and promised us the moon and the stars but he didn’t resolve the problems that he picked up and advised us of. (Please refer to the attached email confirmation). We are still wating to the resolution to our problems which subsequently has not happened because the ticket and investigation was closed.

Since then we have been following up with many consultants who provide us with incorrect information, or they cant help us or they just keep us on hold or they disconnect the line:

11Sept Nosimphilo Makhubane- hungup without providing any assistance Qinisela- refused to put us to a manager and was very rude and hungup Martha Makhana- no accountability, and just say that mark will get back to us- PASSING THE BUCK Mukelisiwe Mabele(supervisor/Manager)- also identified the problems and said that she will sort out the problem and get back to us and email feedback to us the same day but to date we have not received any and the problem is still not resolved.

20 Sept: Another unauthorised debit order amount of OVER R3k which I DID NOT agree to and I couldn’t reverse and another R10k which I DID NOT agree to but I could reverse, however the R10k was taken when the was no available funds which left my account in arrears with over R7k.

Preferred outcomes: 1) I want want problems with the incorrect debit order amount and cancellation fees reversed and rectified because I don’t mind continuing with the contract or you can write off this entire contract because of this pathetic service. 2) I hope you as MTN leadership addresses each and every person that has done nothing but waste everyones time including their own and for also putting MTN at risk. 3) I want to either flag my account for ***** to avoid this continuous debit order that MTN doesn’t want to fix OR CANCEL THE MONTHLY 4) I expect that you will rectify the state of my cheque account because of the ******* deductions from MTN especially because I reported everything in Aug and still it has not been resolved.

MTN called my wife again saying “ we must pay the cancellation fee even if we didn’t agree to the cancellation because they cant reverse the cancellation” so we must pay for MTN’s mistake.

This is whole mistake from MTN is taking money out of our pockets because of all the bank charges and THIS IS AFFECTING MY CREDIT PROFILE NAD EVERYTHING IN MY PERSONAL LIFE AND MTN STAFF HAS THE NERVE TO TELL ME THAT I MUST PAY 1000s of RANDS EVEN IF IT IS MTNS MISTAKE

I will also be going to the papers, tv shows, social media and seek legal counsel as I have provided you with over 14days. Please can I have an urgent response not that I expect 1 with the poor, 0 rated, unqualified, creche type of service that I have already received