SG
Sandra G
1 reviews | Active since Oct 2016
07 Oct 2016, 10:31
MTNoConnection
<p>Despite numerous calls to the call centre, each time the accounts department mess up, my number has YET AGAIN been soft blocked. I have made contact via their FB account, via email, held on to the 808 number so many times i could probably play the irritating tune on the phone keypad. The soft limit account is lower than what my contract subscription is - how does this happen. I ahve requested at least three times that the limit be increased and i am assured each time that it will be done..... I am so relieved that i am moving and can cancel this contract in a month's time</p>
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MTN South Africa's replyOfficial
09 Oct 2016, 18:02Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with credit management for assistance with your credit limit and revert to you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply09 Oct 2016, 18:02
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with credit management for assistance with your credit limit and revert to you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,