DE
Dave E
1 reviews | Active since Feb 2019
05 Feb 2019, 15:45
MTN/Nokia guarantee repair problems
On 5th October 2018 I purchased Nokia 1 from Exquisite Cellular in the Pavilion (as a long-standing MTN pre-paid customer). Around New Year it was obvious that the charger & battery were faulty and I returned the complete unit in the box to the main MTN store in the Pavilion on 14th January 2019. Initially, I was promised a week turnaround - or a loan unit would be available. Numerous visits to the MTN franchise allowed me to hear that they had repeated system outages and my Nokia could not be traced. After three weeks and two days, my Nokia is still inside the MTN system and no loan unit has ever materialised, just promises in words! Who is responsible? MTN franchise? MTN Repair Dept.? Nokia Guarantee Repair? Or does everyone drop the ball totally?!?!?
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Replies (2)
MTN South Africa's replyOfficial
06 Feb 2019, 10:19Good day Dave
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply06 Feb 2019, 10:19
Official
Good day Dave
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
DE
Dave E's updateReviewer Update
07 Feb 2019, 10:17Thank you for your response, Ayanda Mthimkhulu.
Do you need the IMEI number? It is 3 ********** 3330 971.
24 hours have passed since your message and I have now contacted Nokia via HMD Global for their version of my problem.
DE
Dave E's update07 Feb 2019, 10:17
Reviewer Update
Thank you for your response, Ayanda Mthimkhulu.
Do you need the IMEI number? It is 3 ********** 3330 971.
24 hours have passed since your message and I have now contacted Nokia via HMD Global for their version of my problem.