TM
Thembinkosi M
1 reviews | Active since Jun 2013
07 Nov 2015, 13:43
MTNMUSTFALL service is so bad and ***********
I've been trying to call MTN for days about my number that has been blocked and only foundout now that it been recycled. Thanks to Ms Tshepiso \Supervisor"who is so untrained to be in a senior position. I never in my life ever interacted with such *********** people . I could believe I was at some bar or tarven waiting for my beer. No energy was given and she kept on saying sorry. Ms. Tshepiso is so untrained and she needs training before you loose thousands of people. ?#?MTNMUSTFALL? and I advise everyone to leave MTN and join other network."""
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Replies (1)
MTN South Africa's replyOfficial
07 Nov 2015, 21:25Hello MLABATB,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that if a prepaid number does not make chargeable calls or sms's in a 90 day period, the number gets disconnected from the network as per the Access for Life rules.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that if a prepaid number does not make chargeable calls or sms's in a 90 day period, the number gets disconnected from the network as per the Access for Life rules.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply07 Nov 2015, 21:25
Official
Hello MLABATB,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that if a prepaid number does not make chargeable calls or sms's in a 90 day period, the number gets disconnected from the network as per the Access for Life rules.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that if a prepaid number does not make chargeable calls or sms's in a 90 day period, the number gets disconnected from the network as per the Access for Life rules.
Kind Regards
Siphumezo
REQ:***