DC
Daniel C
1 reviews | Active since Nov 2016
16 Nov 2016, 00:13
#MtnMustFall
<p>MTN has the worst, most pathetic and disgusting service imaginable! They always block my phone because they believe I don't make payments when I have sent over 20 emails with proof of payment to multiple email addresses and now they expect me to pay double my monthly instalment of R240 I cannot afford to pay R480 for **** service every month! </p>
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Replies (2)
MTN South Africa's replyOfficial
16 Nov 2016, 20:14Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that because the account payment type is cash, to avoid suspension the payment for the account outstanding balance must be made within 21 days after the bill (invoice) date which is the 20th day of every month. After the invoice dated 2015-11-20 was finalized the account outstanding balance was R296.16 and we only received a payment of R50.00 on 2015-12-02. So each month that a payment of +/-R240 was made this meant that the account always had an outstanding balance and when the payment for the invoice dated 2016-08-20 was not received the account outstanding balance increased to +/-R470.00, please make a payment of R472.27 to settle the outstanding balance or send us the proof of payment to ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply16 Nov 2016, 20:14
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that because the account payment type is cash, to avoid suspension the payment for the account outstanding balance must be made within 21 days after the bill (invoice) date which is the 20th day of every month. After the invoice dated 2015-11-20 was finalized the account outstanding balance was R296.16 and we only received a payment of R50.00 on 2015-12-02. So each month that a payment of +/-R240 was made this meant that the account always had an outstanding balance and when the payment for the invoice dated 2016-08-20 was not received the account outstanding balance increased to +/-R470.00, please make a payment of R472.27 to settle the outstanding balance or send us the proof of payment to ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's replyOfficial
16 Nov 2016, 20:15Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that because the account payment type is cash, to avoid suspension the payment for the account outstanding balance must be made within 21 days after the bill (invoice) date which is the 20th day of every month. After the invoice dated 2015-11-20 was finalized the account outstanding balance was R296.16 and we only received a payment of R50.00 on 2015-12-02. So each month that a payment of +/-R240 was made this meant that the account always had an outstanding balance and when the payment for the invoice dated 2016-08-20 was not received the account outstanding balance increased to +/-R470.00, please make a payment of R472.27 to settle the outstanding balance or send us the proof of payment to ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply16 Nov 2016, 20:15
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that because the account payment type is cash, to avoid suspension the payment for the account outstanding balance must be made within 21 days after the bill (invoice) date which is the 20th day of every month. After the invoice dated 2015-11-20 was finalized the account outstanding balance was R296.16 and we only received a payment of R50.00 on 2015-12-02. So each month that a payment of +/-R240 was made this meant that the account always had an outstanding balance and when the payment for the invoice dated 2016-08-20 was not received the account outstanding balance increased to +/-R470.00, please make a payment of R472.27 to settle the outstanding balance or send us the proof of payment to ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,