#mtnmustfall
<p>5 September - we upgrade contracts. Agree to certain contract. </p> <p>12 September - handsets arrive despite undertaking to deliver within 3 days. Start activation process which takes "2 to 24 hours"</p> <p>13 September - mtn loads the wrong contract bundle. Phone them and they say the agent dealing with us was on medication that day and made an error. Unacceptable. </p> <p> </p> <p>Escalate the problem to legal. </p> <p> </p> <p>It's now the 22nd and our SIM cards aren't activated and nobody can respond to us as the matter is with legal. </p> <p>I have written them over 20 inbox messages and even morwhen facebook posts and get no response on the problem but rh generic "send us an inbox message with your details" to appear as if they are assisting but then ignore the inbox messages. </p> <p>Now what??????</p>
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MTN South Africa's replyOfficial
22 Sept 2016, 09:06Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online, we are busy looking into your request regarding the wrong paclage captured.
We have done the LTE sim swap for cell ***, as explained to you SMS will be send to you and you need to accept the sim swap.
We are waiting for the confirmation for the LTE sim card number for cell *** to assist you
Feedback will follow shortly.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply22 Sept 2016, 09:06
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online, we are busy looking into your request regarding the wrong paclage captured.
We have done the LTE sim swap for cell ***, as explained to you SMS will be send to you and you need to accept the sim swap.
We are waiting for the confirmation for the LTE sim card number for cell *** to assist you
Feedback will follow shortly.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's replyOfficial
22 Sept 2016, 09:07Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online, we are busy looking into your request regarding the wrong paclage captured.
We have done the LTE sim swap for cell ***, as explained to you SMS will be send to you and you need to accept the sim swap.
We are waiting for the confirmation for the LTE sim card number for cell *** to assist you
Feedback will follow shortly.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply22 Sept 2016, 09:07
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online, we are busy looking into your request regarding the wrong paclage captured.
We have done the LTE sim swap for cell ***, as explained to you SMS will be send to you and you need to accept the sim swap.
We are waiting for the confirmation for the LTE sim card number for cell *** to assist you
Feedback will follow shortly.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,