EN
Eralicious N
1 reviews | Active since Oct 2013
04 Nov 2015, 12:43
#MTNMUSTFALL
Good day<br> <br> May someone explain to me how long does it take for a claim to be processed? been calling *** where the number just rings without any consultant answering the phone. Are there any people working there? i pay the contract and insurance without any missed debits, On the 29/10/2015 i received a call form Ntombi who promised me that the phone will be delivered on Friday 30/10/2015, which today it's the 04/11/2015. What should a person do to get back the claimed phone.<br> <br> Let alone i never received a \loan phone"as per your MTNsp insurance policy. Sent tweets to the MTN service which they take time to respond. Spoke to several people from the MTNsp insurance call centre ( Mpho"
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MTN South Africa's replyOfficial
04 Nov 2015, 23:45Hello Mushkin27,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
MTN South Africa's reply04 Nov 2015, 23:45
Official
Hello Mushkin27,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,