Mtn/Mondo Quiry

Good Evening Hello Peter, Can you please assist me with this quiry to Mtn SA/Mondo, Late June or early July 2021I ordered Router from Mtn Online/Mondo.I didn't get a response immediately from the online, then after a week or two I submitted another order for the same router thinking they didn't receive my 1st online order.

Only to be responded after the 2nd online order, with 2 sms's with 2 different order confirmation, but I never took it to mind that I would receive 2 routers. And when ordering, I didn't know there's a difference between home and pocket rouer. When I finally got the delivery on the 25th Juky 2021,I actually realized it was a big rouer(house), and even worse, 2 of them, since they confirmed both online orders.

Upon realizing that's not what I wanted, after only opening one box, abd and not even opening the sim card, I phoned the service provider (Mtn ) on the very 25th July 2021.I was advised to take them both to an Mtn outlet, the next day the 26th July 2021 I went to Maponya Mall, where I was told they were a Franchise store not a main branch.

I was advised to go to West Gate since it's the next closest to me, I'm in Soweto. I went Westgate Mall on the 27th July 2021. Both routers where taken, and I explained I only opened one of the boxes, but the sim card was still sealed. I was provided with two tax invoce with IRMS numbers, the tax invoices are attached with Customer Returns Document and there's even consultant name and surname that assisted me on the 27th July 2021.

I was told I will get a notification when they have been received, I think where they are stored. Then to my surprise on the 3rd of November 2021 money was deducted from my account, I think it was R900 and something. I immediately phined Mtn, explaining the above, their service champion at that moment said she will take the matter to their billing department, mind you, they linked this router thing to my current contract I have with them. So ny number was by then suspended as well.

The Mtn Champion said I should reverse it from my side with my bank which I did. And she unsuspected my my over 10 years contract with them.

They said the cancelation got to them on the 08 October 2021, I also have names of the people that were assisting me. Then again on the 30th December 2021 my phone was suspended because they had again debited from my account on my pay day, this R1000 and something. Same information was asked, when where they returned, where and they would still tell me they will escalate it to billing, and was also transferred to billing myself, and they said my quiry has been logged. Then they will again unsuspend my current contract, the one they linked with the returned routers. Then on the 5th January 2022 I was given some hope that my quiry will now be finally sorted, since on the system it shows it showed canceled,, given two reference numbers, and this on the 5th my line was suspended again since I yet again reversed an amount of R1840 something.

Then my line was suspended 2 days later again on the 7th January 2021, upon phoning and given another reference number within two days, and my line was unsuspended again,

End of January 2022, a whooping R2242 was debited again, went to reverse it on the 4th February 2022, tgen today 7th February I received an sms saying my line is gonna be suspended within 1 day, which is tomorrow 8th February 2022 and I will be now handed to Credit Bearu.

Can you please assist me Hello Peter, can you please check with both Mtn and Mondo.

Kind Regards