MTNLF***/2

<p>My phone was ****** on the 23rd December 2016, I went to my mtn store for Sim <br />swap, I asked for the process needed to follow but they never block the phone in <br />order to get the ....... number. I was only only advised to go to police station <br />and report and file my claim with Monitor Administrators since they are totally <br />in-charge of insurance claim.</p> <p>I did all necessary documentation needed for Insurance claims and e-mailed the <br />documentations on the 28th December 2016 due to Xmas holidays. Since then, it has <br />been Cat and Rat chase. I was called 3 days after submission that my claim was <br />rejected because I haven't been using my Sim card on the phone, this was wrong. I <br />told them I have been using only that Sim since 2005, they later checked and saw <br />it was a mistake from their side, my informations were not updated by either Mtn <br />or Monitor Administrators.</p> <p>Since then, I have been e-mailing and calling Monitor Administrators to no avail. <br /> When I did managed to got through last week, I was told the lady (Pamella Stone) <br />in charge of my case was on leave and I have to re-send all my documentations <br />again to another agent, (Nashren Singh). I did that and no one has been <br />communicating with me or update me.</p> <p>This is an un-proffesional and unprecedented act. Why did you moved the services <br />away from Mtn when you don't have the resources and professionalism needed to <br />deal with clients. And to Mtn as well, why must you make your clients to pass through problems like this with incomptetent company? Why?</p> <p>Patrick</p> <p> </p>