nM
nobantu M

1 reviews | Active since Nov 2015

01 Nov 2015, 13:47

MTNlegal department

<br> I'm still waiting for response on the below request, I paid more than 5000 in March this year I will forward pro of of payment, was that amount considered as well? It was a wring settlement amount as well, now can I have acknowledgment re?ceipt for that payment, since u don't issue settlement letters can I please have banking details.<br> <br> I would like confirmation when amount has been received as it looks like I'm going to be paying MTN for the rest of my life, nobody accounts for the error made by your department. This is the worst service ever, I intend to take this to ombudsman and the media. How can I have 3 wrong settlement amounts, the email sent to department was clear, that we looking for a settlement. How can u send arrears amount?<br> <br> If you'd department new what customer service was I would received a call from your department explaining all this mess ?and apologizing. But no its business as usual.<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Nov 2015, 17:51
Official
Hello pintette,

Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

kindly note the payment of R5,360.96 was received on our end and our credit management did respond to your email ***'
please see below:Good Day Miss N Maisela ,

Thank you for your email. Please be advised that the lines has been reactivated and the new numbers namely *** and *** has been allocated into the account . Please can you forward to us your banking details so that we can update them in our system and reinstate the debit order in the account , you can copy my email address at ***.

Kind regards,
Bonginkosi Hadebe
Legal Department
MTN SA

Reference Number: ***8

warm regards
mike