#MTNINSURANCE #CIRCUSMUCH

Dealing with MTN insurance has been the most unhelpful, frustrating, time consuming, exhaustive process EVER. Never had i needed to call a call center daily to find out whats happening with my device. I have spoken to nearly 15 different agents with no success. First insurance declined the claim saying the sim card had to be in the insured device - 2 of my devices are insured with MTN , HOW was i supposed to have 1 sim card in 2 devices at the same time ?? Moving on this then got approved and the device was collected on the 04/02. I have not received any feedback from MTN only to learn after 2 weeks that the device could not be fixed and had to be replaced - however they could not source my phone. After calling again i was told that another device would be supp**** and i need to approve it. APPROVED. 2 weeks later and still no device. the call center does not return calls. Calls are dropped ... supervisors could not be bothered and Suppliers are unreachable. WHAT KIND OF A CIRCUS is MTN running ???

CAN SOMEONE PLEASE TELL ME WHEN WILL I RECEIVE MY DEVICE ???