1 reviews | Active since Feb 2019
MTN/HUAWEI SOTH AFRICA TERRIBLE SERVICE
I would like to lay a service complaint as I am very unhappy with Huawei South Africa and MTN. According to my contract I am entitled to have one free screen repair. My phone’s screen was cracked and I handed it in at MTN on 8/11/2018 I then received a message that I had to pay an additional sum to finalise the repair. This amount was too high for me to pay so I instructed them to send the phone back to me. It took several days for them to return the phone to MTN in Bethlehem and I only received a call from MTN on 14/02/2019 to inform me that I can collect my phone. However when I got the phone back, I noticed that the cracks in the screen were worse than when I handed it in for repairs. The phone has been returned to me with more damage than it originally had I feel that this is completely unacceptable
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note you will need to contact Huawei on ***or take your handset to one of their Service Centres in order to get assistance with your screen repair. Please inform them that this was in your contract that you signed up with MTN. They will also need to take responsibility if your screen came back with more cracks after it was booked in for inspection from the store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note you will need to contact Huawei on ***or take your handset to one of their Service Centres in order to get assistance with your screen repair. Please inform them that this was in your contract that you signed up with MTN. They will also need to take responsibility if your screen came back with more cracks after it was booked in for inspection from the store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management