1 reviews | Active since Mar 2018
I have cellphones contracts with mtn and have been paying my installments every month, last year october one of my contract was expiring so i didnt renew but someone from mtn commited ***** and renewed my contract and now im paying R1800 every month instead of R900 and i have reported the matter and consultents from mtn shop also helped me to log in a complain and my ID copy that is certified was submited and affidavid and i was told that they are investigating and on february they sent me a text saying my query has been resolved but nothing has changed as they still demanding i pay the ***** money or they will close my line. Im fed up with mtn and i want this matter to be resolved and that i have no intention of taking any product from them ever again. I want my money back as i didnt upgrade last year and i want to know who made that upgrade so that i can get that person arrested. I cant afford paying R860 every month for something i dont have and have no idea of. I have all documents of my contracts from starting date till expiry date and what they doing to me is being cruel and inconsiderate.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the ***** department has finalized the investigation, the journal credit for the charges will be placed on the account once the journal is finalized.
We have escalated the request to the ***** department to finalized the journal credit.
We are waiting on feedback from them. Your reference number ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the ***** department has finalized the investigation, the journal credit for the charges will be placed on the account once the journal is finalized.
We have escalated the request to the ***** department to finalized the journal credit.
We are waiting on feedback from them. Your reference number ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
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