1 reviews | Active since Feb 2014
MTNFRAUSTERS
Good day this is the second complain to hello Peter i purchased i Tab from MTN online for a amount of R149 a month with 500mb incl but another R1500 airtime was added without my permission or consent on the account which i then blocked the amount only allowing R100 only which is till received a sms from MTN confirming the change then i received a notification that a debit ordered was loaded for the amount of R1173 when i quiried it they just say i used the airtime which is impossible because i blocked the amount i have written numerous mails made numerous calls nobody is getting back to me i havent receive even a statement this morning i received another sms saying a amount R2583 will be deducted the tab wasnt even in use for the last 30 days because i want this issue to be sorted out before using it again this is ***** and i need this matter to be resolve MTN are the most terrible service provider i ever have dealt with i will not pay that amount and will also instruct my bank to stop any debit orders from MTN until they are will to sort out this and stop trying to ***** my money. <br>
We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Billing department for assistance Ref REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,
We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Billing department for assistance Ref REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,
