#MTNdontcare

#MTNdontcare I am speechless when it comes to MTN, so I’ll just state facts 1. MTN are ***** with absolutely no integrity 2. MTN DO NOT CARE about their customers (maybe its justified to them because they have about 117.4 million of them)

The reason why these are facts (my personal experience) 1. I have an MTN sim card (number -***) and it was brought to my attention that someone had opened a contract and even took a cellphone device under that sim. Since this was not done by me; when I ask anyone at the customer care and the consultants (from Mall of the South and The Glen) at the MTN stores how, when, where this was done and what cellphone device was acquired using my details…No one has an answer and that is very frustrating, given the fact that I get billed every month for a contract and cellphone which I don’t have. BUT MTN JUST DOES NOT CARE

2. I was advised to open a ***** case (the case was opened by Sirish at Mall of the South MTN), which I did in June 2021. Upon making a follow-up in August 2021, I was informed that my ***** case had been closed. WOW! No one called or informed me about that investigation. I went back to Mall of the South MTN to open a case AGAIN with Sirish because I am getting billed every single month for something which I do not have. I was advised that if I reverse the debit order, my main line (number ***) will be blocked, which I cannot afford. After I opened the case for the second time, I was given a reference number (***). I have been making follow-ups regarding the case and the only feedback I get is, “the issue is with the forensics team.” Can MTN at least have the DECENCY (a foreign word) to stop billing while they “INVESTIGATE?” Probably not…I’m paying… SO WHY SHOULD MTN CARE??

3. My wife (customary marriage) and I were unfortunately ****** on 22-09-2021. We reported the matter to the Brackendowns SAPS on the same day (Case number – CAS 161/9/2021). I had both phones (Samsung S20 plus; IMEI *** & Huawei P20 mate Pro; IMEI ***) insured, so I submitted a claim with the MTN insurance. Firstly, they informed me that they stopped ensuring the Huawei phone, when I asked at who’s request this was done? they said that I did it. WOW! Since I did no such, they went back to listen to a telephonic recorded conversation which I requested for them to stop insuring the Huawei phone. They did not find such, so after apologizing they sent me a written authorization and mandate for debit order form, which I filled in and sent back to them. I am yet to receive any feedback (Ticket ID: 500139). They just say that they’ll get back to me when I follow-up. MTN DOES NOT CARE My claim for the Samsung phone seems to be a lost cause. They request for me to give them the date and number which I called the MTN insurance to insure my device. This would be 2 years back; I have no idea what exact date is when I called to insure my phone. I believe that MTN should have those records. I can’t be a customer and do their admin at the time, that is utterly nonsensical. What MTN fails to notice is that my wife and I need phones to function daily, we have currently borrowed phones from friends and family, and they can be requested back at any time…. BUT MTN DOES NOT CARE

4. NOW FOR THE ICING ON TOP OF THE CAKE!! Due to MTN’s incompetence, my wife and I have been placed in a situation where we need to get new phones since we have exceeded the time limit for the phones we have borrowed. My wife and I have decided to get new contracts and new phones while MTN ignore me while proceeding with their so-called “investigating.” It’s unfortunate that we cannot move to a different network provider because we won’t be able to use our MTN sims in the phones which we would acquire from them and we cannot port a contracted sim. My wife has app****, so I decided to do the same today (04/11/2021). I went to the MTN Mall of the South store and requested the deal with the Samsung Galaxy Z Flip 3 phone, which is R719 pm over a period of 36 months. Then I was informed that I am on the “old MTN system” and I cannot get that deal… WOW! The consultant lady further informed me that MTN has been moving its customers from the old to the new system for over 2 years and I would have to wait my turn (as if anyone in their right mind would have the patients to wait a couple of years to get a phone that’s needed urgently?). The question is, how can you advertise a product which is unattainable to your customers?? The adverts and pamphlets do not stipulate that the phone is only available to customers that are on the “new system.” *****. ********* BUSINESS PRACTICE. DISGUSTING! The consultant lady gave me a number to call and enquire about the MTN’s new and old systems, which is ***. That department keeps transferring me to the customer care and customer care keeps referring me back to that department. I guessing the old system has notes of who the MTN idiot customers are, so it made sense why I was being transferred between the 2 departments and getting no answers. MTN must stop thinking that they are doing me a favour. I PAY for the service!

My phone has been ****** and my claim is being ignored. I have to return the phone I borrowed by Friday (05-11-2022). I pay for a contract and phone that I’m not using. I can’t get a new phone. I can’t even move to a different network provider, but guess what… #MTNdontcare