TT
Tsholofelo T
1 reviews | Active since Jan 2016
23 Nov 2018, 15:48
MTN...charged for somthing I didnt request
I am having a big problem with mtn I was happy with the service till now. I am on contract and my account is capped suddenly my invoice shows that I owe 809 where as I pay 500 PM I've been with you guys for almost 2 years paying the same amount I called in 4 times explaining my situation but still got no help.
last call ref ********** 44 all the other called got cut off while I was explaining.
I was told I have somthing on my account enabled and which i never requested they are telling me they cannot see when it was requested but it's there now and I must have done it...
I need assistance to get this fixed I cannot pay for somthing I didnt request.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Nov 2018, 07:53 Good day Tsholofelo Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I will contact you after 8am to go through your billing and invoice.
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I will contact you after 8am to go through your billing and invoice.
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply26 Nov 2018, 07:53
Official
Good day Tsholofelo Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I will contact you after 8am to go through your billing and invoice.
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I will contact you after 8am to go through your billing and invoice.
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,