RB
Riekert B
1 reviews | Active since Aug 2018
14 Aug 2018, 13:52
MTN/CCI Customer (No) Service
I have a contract with MTN. Got a call from their partner company CCI to upgrade. Did the upgrade but some glitch appeared with my ID number. Paid a visit to MTN Herm**** and made 9 calls to MTN Customer Service and CCI. Wrote 6 emails. Received no help at all. Was eventually advised by CCI to cancel the upgrade which I did. It would take up to 3 weeks to "show on the system" (whatever that means). It is more than a month now and the contract is till active. MTN customer service not prepared to help me. CCI unreachable. Yet my money is still safely going to MTN.
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Riekert B's updateReviewer Update
31 Aug 2018, 11:47I am happy to report that after my unhappy review of MTN's service they have resolved my issue promptly. All is well that ends well I suppose, but I will never do business with CCI again. Of that I am convinced.
Thank you to Alice van der Merwe of MTN who helped me. You do "client services" credit!
RB
Riekert B's update31 Aug 2018, 11:47
Reviewer Update
I am happy to report that after my unhappy review of MTN's service they have resolved my issue promptly. All is well that ends well I suppose, but I will never do business with CCI again. Of that I am convinced.
Thank you to Alice van der Merwe of MTN who helped me. You do "client services" credit!