MTNbad service

<p>I have a contract with MTN for the past six year. I am not using the sim card but my account are up to date. I lose the sim card and wanted a sim swap. I went to MTN Menlyn just to find out the number was suspend permantely. I dont know what thus this mean and the staff couldnt give me a reason for it. They send email to MTN head office but no respond. I also call the 809 call centre. I visit the shop four times and they still cannot assist me with a new sim. So i am paying and getting no service for MTN.</p>