MTN- Zero Signal & Zero Service. DISGUSTING
<p>I've been with Vodacom for as long as I can remember. July 2016 I made the biggest mistake by signing up for a contract with MTN. Since my very first day I've had issues with Signal. I live really central in Cape Town however I NEVER have signal and I know of numerous people in my area complaining. I have to reboot my phone atleast a minimum of 6 times every evening. Upon visiting the MTN store to try and resolve this, I not only waited forever to be assisted but your consultants are USELESS and UNPROFESSIONAL. This is ****************, how can you expect me to pay over R700 a month for a service but I have ZERO signal and you offer ZERO customer service.</p> <p> </p> <p>I want OUT of my contract. Can someone please contact me. I've had ENOUGH of MTN. What a joke!!! </p>
Good day
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Angela
REQ:***
Best regards,
Good day
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Angela
REQ:***
Best regards,