MTN: ZERO SERVICE DELIVERY!!! PATHETIC TO SAY THE LEAST!!

<p>Since 29 December 2016 I cant make outgoing calls from my MTN contract number.</p> <p>I have spoken to the call centre numerous times getting references, rebooting my phone, taking out sim card, even spoken to network etc. list goes on.</p> <p>Every time I called MTN (by the way, I had to lend a phone to make all of those calls since I couldnt use my own to make outgoing calls even to the MTN call centre) with my reference number there was a mistake and someone loaded it wrong or problem havent been looked at yet. Re-log the problem, new reference number, call again to follow up, same thing over and over without any progress or rectification. </p> <p>I went in store several times where they did a sim swop and it still didnt work! Also, all of those visits to the stores were useless since they also cannot assist me and, with no surprize, told me to contact the call centre.</p> <p>Management at the call centre dont care, even if I insisted speaking to them I wasn't allowed.</p> <p>So basically MTN is pulling up their shoulders and telling me to keep paying them for a service (contract) which I cannot use or benefit from. I decided to stop paying for my contract as no one at MTN seems to know what they doing, solving a problem like this. I therefore, with the hope of getting some urgent feedback from MTN, reversed my debit orders. Still, no one was willing or able to solve the issue.</p> <p>NEXT THING I KNEW, MTN SUSPENDED MY CONTRACT WITHOUT ANY COMMUNICATION OR RECTIFICATION. It is shocking how they could keep taking money from me without providing the service paid for despite my countless requests to fix the problem, but as soon as I turned the situation around by not paying them they are VERY QUICK to suspend the contract. In fact, they suspended the contract instead of trying to resolve the issue in the first place!!!!</p> <p>I have been a very loyal customer to MTN but I have now simply had it. They only thing that they care about is that they receive their money and they do not give a hell whether or not the customer receives the service they are paying for. HOW COULD A HUGE COMPANY SUCH AS MTN OPERATE LIKE THIS??? THEY TAKE ADVANTAGE OF THEIR CUSTOMERS WHO, APPARENTLY, LIKE ME, HAVE NO POWER OR RIGHTS TO SERVICE DELIVERY WHATSOEVER!!!!!!</p>