JB
Jesse B
1 reviews | Active since Jun 2019
01 Aug 2019, 10:27
MTN Zero Customer Support
MTN is simply ignoring my requests to do something about spam messages. This now my 3rd complaint and it is clear that MTN is not concerned at all. I will get another template driven response with no solution at all. So my last resort now is to cancel 2 contracts and contact mainstream media to report this.
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Replies (1)
MTN South Africa's replyOfficial
16 Aug 2019, 08:36Y'ello Jesse Brisley,
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Kindly confirm if these spam messages are being sent to you from MTN? - Please provide us with an example of a spam message received as well as the date and time the SMS was reci9ved on your side for further investigation?
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Kindly confirm if these spam messages are being sent to you from MTN? - Please provide us with an example of a spam message received as well as the date and time the SMS was reci9ved on your side for further investigation?
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
Best regards,
MTN South Africa's reply16 Aug 2019, 08:36
Official
Y'ello Jesse Brisley,
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Kindly confirm if these spam messages are being sent to you from MTN? - Please provide us with an example of a spam message received as well as the date and time the SMS was reci9ved on your side for further investigation?
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Kindly confirm if these spam messages are being sent to you from MTN? - Please provide us with an example of a spam message received as well as the date and time the SMS was reci9ved on your side for further investigation?
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
Best regards,