MTN ZERO CUSTOMER SERVICE - USELESS

ZERO SERVICE from MTN

I would strongly advise anyone considering an MTN contract to rather seek another reliable network that is able to provide customer service.

With 3 mobile numbers and a regular paying customer it would seem that MTN is not able to nor interested in increasing my credit limit, this after suspending my account while I was overseas on business where the service is most needed. Over the last 2 months I have tried calling all the available service numbers, proceeded to send requests via MTN Active, and finally sought in store support, to date no response or service with any of the channels used. Some very good excuses and some very stupid excuses have been provided, USELESS

3 March 2018 - 1st request to reactivate my account and increase credit limit 5 March 2018 - 2nd request to increase credit limit (ref ********** 79) - still no response 26 March 2018 - 3rd request Ref ********** 30 - still no response 26 March 2018 - 4th request Ref ********** 6 - still no response (in store) 26 March 2018 - 5th request Ref ********** 52 - still no response

Now with almost 2 months of no support and endless frustration I decided that since MTN is not willing to help or even address the problem I would like to cancel my contract and find a provider that wants to service my needs, well guess what same old story, not only do they expect contract cancelation fees for a service they are not able to render, but MTN is also unable to provide a channel to cancel my contracts, ….endless calls, reference numbers and no action.

17 April - Instore and online (ref ********** 09) still no response 19 April - MTN active request, still no response 23 April - ref 265 633 093, same story, no response

It would seem that MTN is not at all interested in helping, cancelling or servicing customers. Perhaps if I stop paying my monthly subscription fees that may get some attention, and then perhaps this is something to take to the national media, social networks and the Public Protector, MTN might then realize that consumers have rights too.