MTN - ZERO COMMUNICATION

I wish there was a zero star option. i have been trying to change my debit order details with MTN for over 4 months now. I have been to the store, I have emailed and I have called.

First they responded to my emails, but then stopped after I supp**** the requested documents.

I went into the stores on multiple occasions and after going in on the final time, they said my banking details had been successfully changed. This was in October 2024. It is now January 2025.

I am getting penalties from my old bank as the debit orders are bouncing... and I am getting penalties from MTN!

'Communications service' - what a joke. They have no idea how to communicate - just take your money.