MTN Zakhele contact center service terrible customer service

The experience was worse than imaginable. We have been calling for a week with my mother because she is trying to sell her shares. But we are told that They cannot find her profile, and its sent to Head office. She was then told to wait for 3 days after making her wait for over an hour on the phone.

On follow up after that 3 days she was then told to wait another 5 days to get feed back from head office because the supervisor can see her profile but the agents cannot see her profile.

Today we make a we are told to call back on Monday because There is no feedback from the Head office.

When we request the supervisor or the manager we are told to hang up and they will call us back. Its been 45 minutes and no one coming back to tell us that they are still on the call with us and the supervisor is nowhere to be found even though I can hear her in the background instructing him to tell us to hang up.

This is very terrible service for such a big company that's selling products to people.