KB
Keagan B
1 reviews | Active since Mar 2014
16 Sept 2015, 15:42
Mtn, your staff are dragging you down.
At 14:18 I arrived at centurion mtn and sat in the queue to be helped. At 15:20 I got up and demanded someone help me because I had been sitting waiting for over an hour. The staff had been coming and going on their lunches throughout this time leaving only 2 ladies to extremely slowly handle people's problems. The last 20 minutes a technician moved between 2 computers trying to figure out how to access outlook. This was the excuse as to why more computers weren't avilabke to help. All of a sudden when we demanded help, a man came from the back and began to help us. He had been here the entire time
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Replies (1)
MTN South Africa's replyOfficial
17 Sept 2015, 11:09Hello mrkboshoff,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
MTN South Africa's reply17 Sept 2015, 11:09
Official
Hello mrkboshoff,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***