MTN - YOUR SERVICE IS PATHETIC AND YOU ARE *******!

Copy of letter sent to Mtn requesting an investigation be made pertaining to cancellation of my WiFI. Mtn insists that I owe them money even though I have provided them with Reference numbers, they are *******. I have since requested voice logs because I DO NOT OWE THEM A CENT!!! Good morning As per my telephonic conversation of this morning with both Dominique and Monica regarding (supposed) monies due to Mtn kindly take note of the following.

Upon visiting my closest Mtn Branch regarding cancellation of my contract it was suggested that I call 135.

I called and was provided with the following information from the Retention’s Department. ***. The last payment on this contract was dated 30/04/2019 for the amount of R1050,61.

At no point was I advised that I would also need to cancel the WiFi which had been ****** roughly 12 - 18 months prior to cancellation of this contract. An amount of R300.36 was debited from my account on the 30/04/2019 which was to be the final amount due to Mtn for the WiFi. Then on the 31/05/2019 an amount of R349.00 was debited from my account which I had reversed at my bank. I called Mtn on the 02/06/2019 and spoke to Thandi at the Retention’s Department and discussed the latest debit order to which it was explained that the final payment was indeed meant to have been for the amount of R300.36 dated the 30/05/2019 and the amount of R349.00 was not meant to have been debited to my account. ***.

Kindly have this matter investigated as a matter of urgency and confirm in writing that I indeed owe an amount of R0 to Mtn. I would also appreciate a letter of apology, as this is a clear indication that Mtn has not followed the correct protocol and I should indeed have no judgement against my name for supposed monies due to them.