DT
Dane T
1 reviews | Active since Dec 2010
10 Feb 2015, 11:52
MTN, YOUR SERVICE IS PATHETIC
To whom it may concern, <br> I have had it with MTN and their \so called"service. What do I pay for?<br> I must wait on the phone for 45 mins just to get a vague un-helpful answer from a useless consultant who does not even know how to put someone on hold. I sit and listen to her laughing and joking with colleagues while i sit and wait for an answer. Eventually I get told they will phone me back in half an hour. That is not service.<br> I want to cancel my contract with MTN"
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MTN South Africa's replyOfficial
23 Feb 2015, 13:40Hello Insane69,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply23 Feb 2015, 13:40
Official
Hello Insane69,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***