1 reviews | Active since Feb 2019
MTN you suck
I asked, in October 2018, to move from contract to pay as you go. I was told MTN would be deducting money from my cheque account up to 2 January 2018, because they take contract payments is arrears. I was annoyed, but sucked it up.
On 20 February 2018 MTN suspended my account.
On 21 February 2019 I try to log a call and spoke to Gift and Cynthia. Cynthia dropped my call. I called back and cannot remember who I spoke to. She then tells me she will log a call for me and the SLA is three to five days.
MTN, your service is nothing short of shocking.. I have had this number since the nineties, but I will get a new number from Vodacom, just to get away from this ******* you call a service.
If you want to contact me you better email, me because you took my phone number away.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we try to resolve the matter. It is with our support for a resolution. We will revert to you.
Warm regards,
Mazwi Zuma
Complaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we try to resolve the matter. It is with our support for a resolution. We will revert to you.
Warm regards,
Mazwi Zuma
Complaints Analyst
