CM
Chris M

1 reviews | Active since Feb 2019

21 Feb 2019, 13:29

MTN you suck

I asked, in October 2018, to move from contract to pay as you go. I was told MTN would be deducting money from my cheque account up to 2 January 2018, because they take contract payments is arrears. I was annoyed, but sucked it up.

On 20 February 2018 MTN suspended my account.

On 21 February 2019 I try to log a call and spoke to Gift and Cynthia. Cynthia dropped my call. I called back and cannot remember who I spoke to. She then tells me she will log a call for me and the SLA is three to five days.

MTN, your service is nothing short of shocking.. I have had this number since the nineties, but I will get a new number from Vodacom, just to get away from this ******* you call a service.

If you want to contact me you better email, me because you took my phone number away.

0
Replies (2)
MTN South Africa
MTN South Africa's reply22 Feb 2019, 07:37
Official
Good day Chris
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us while we try to resolve the matter. It is with our support for a resolution. We will revert to you.

Warm regards,
Mazwi Zuma
Complaints Analyst
CM
Chris M's update06 Apr 2019, 10:09
Reviewer Update
Thank you. I see the number is activated again