LH
Leigh H
1 reviews | Active since May 2012
14 Nov 2018, 09:54
MTN YOU SUCK
I was migrated and I am paying about R300 more than what I was supposed to. I have contacted MTN through all avenues and it has still not been sorted out. They are threatening me with suspensions but I refuse to pay for an inflated bill that a ********* sales person sold me. I have been trying to sort it our for 2 months and nobody gets back to me. I am being ********** and MTN just threaten. GATVOL of your non-existing service.
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MTN South Africa's replyOfficial
15 Nov 2018, 09:20Good day Leigh
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you , I have investigated , outcome is as follows.
-Your package has been corrected to the original , November invoice(monthly subscription is R554.48)
- Credits will be passed for the months that was incorrectly billed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you , I have investigated , outcome is as follows.
-Your package has been corrected to the original , November invoice(monthly subscription is R554.48)
- Credits will be passed for the months that was incorrectly billed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply15 Nov 2018, 09:20
Official
Good day Leigh
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you , I have investigated , outcome is as follows.
-Your package has been corrected to the original , November invoice(monthly subscription is R554.48)
- Credits will be passed for the months that was incorrectly billed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you , I have investigated , outcome is as follows.
-Your package has been corrected to the original , November invoice(monthly subscription is R554.48)
- Credits will be passed for the months that was incorrectly billed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,