AN
AMANDA N
1 reviews | Active since Jul 2018
19 Jul 2018, 12:28
MTN YOU SUCK
I am rather angry to say the least. My service with MTN was suspended. I made the required payment on Monday 16/07/2018 ABSA to ABSA ACCOUNT WHICH THEN SHOULD REFLECT IMMEDIATELY. I received a sms yesterday 18th at 09:56 to say that my service will be restored within 2 to 24 hrs. Today now 26hrs later I am still waiting to be reconnected. I visited MTN Vincent Park East London and after that I sent a email to ********** with proof of payment. Well guess what........no stuffing success. Not even a "read receipt" to say he have received or opened up the email...........don't even attempt to call 083 135 from Telkom line as you get NOWHERE.....MTN your service sucks big time.
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MTN South Africa's replyOfficial
24 Jul 2018, 17:14Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that your services have been reconnected on the 19/07/2018 it should work accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply24 Jul 2018, 17:14
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that your services have been reconnected on the 19/07/2018 it should work accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,