MTN you suck

Around mid November 2017, I received a call from summer mobile which is a third party company contracted to mtn. At that time I was on a sim contract for R79 which includes R110 airtime 25 free sms and 100 meg data. As my handset was extremely outdated I agreed to an upgrade for a handset and other benefits. on 21 November 2017 I received a sms from mtn informing me that my application is updated and upgraded. This included 10 gigs for 3 months as well. So after MUCH EXITEMENT I ANXIOUSLY WAITED FOR DELIVERY. To cut a long and frustrated story short which included many notes and escalations I am yet to receive my handset, To make matters worse my service has been suspended due to non payment. My question is fairly simple, 'HOW THE HELL DO YOU PAY FOR SOMETHING YOU DONT HAVE' The reason for my upgrade was to get a new handset. I had more than R200 airtime accumulated so I hardly used what they offered with my old handset. So now as we speak I am without any service, handset but plenty of frustration and aggression. So after all the promises of returned calls and problem solving I am 2 months into nothing but escalations. some reference numbers include: 5 January ref. ********** 85. my call was to ask why the threat of suspension if I have received no handset. I also asked to cancel the deal and revert back to the old contract before suspension kicks in..... promises of call backs... still waiting. 9 January ref. ********** 60. same story but Nelson assured me that should my service be suspended I should just phone in and it would be reinstated. after suspension I called client services ref. ********** 82 and after being left dissatisfied I asked for a supervisor Nerisha Harilal ref. ********** 96 her best advice was to pay the account which I flatly refused. I am only prepared to pay my old amount and nothing more. So now I am without a handset and no connectivity. they had the audacity to give me the details of the courier company to ask where the handset is. enough is enough. mtn you suck. Telkom looking so much better at this point. The only way back for me is an improvement on the long awaited handset for the price of the contract as agreed of R229. Here's holding my breath...