MTN - You Should Be Ashamed!

In May this year I cancelled my MTN contract and paid the penalty fee.

MTN continued to try and debit my account for the balance of the months of that contract.

They have completely disregarded the cancelation even though I have done everything accordingly and have notified them numerous times that I am still being sent invoices.

Whenever an email gets sent to their customer care/complaints department a new consultant responds with unrelated questions which do not apply to me.

I ended up cancelling the debit order on my banking app.

I have now been notified by MTN that the contact is up and a new pay as you go debit order is in place.

Last month they tried to debit my account, the debit failed and I was charged a fee.

I have not authorized any debit order from MTN.

It is completely unacceptable that this is even allowed.

Can someone at MTN actually do your job and resolve this matter or will you continue to push the buck from department to department and consultant to consultant.

You Should Be Ashamed!