MTN YOU SERVICE IS APPALLING

0 star rating!!!

To the MTN Management Team,

I am writing this to express my absolute outrage and profound disappointment regarding the appalling level of service I have received over the past month. Despite being a loyal customer for four years with a flawless payment record—never missing a single debit order—I have been treated with a level of incompetence and disrespect that is frankly disgraceful. After following the specific advice of your in-store consultants to delay my upgrade to avoid pro-rata charges, I have been met with a comedy of errors: closed stores, unreturned calls from your "Head Office," and a final insult from a customer service agent named Abongile.

Speaking with Abongile was the breaking point; not only was she extraordinarily dismissive, but she also provided demonstrably false information claiming my account was not in "good standing" due to failed ITC checks. To have my financial integrity questioned by a representative of a company I have consistently paid on time is an absolute slap in the face. Furthermore, the logic that I cannot upgrade because I have another active data plan is nonsensical and highlights a systemic failure in your support training. I now fully understand the horror stories regarding MTN’s cancellation and contract processes. My trust in this brand is completely shattered, and I am no longer interested in an upgrade; I am now looking to cancel every single service I have with MTN immediately. Your service is not just "sub-par"—it is an insult to your paying customers.

Side note: Proof of Standing: Since they tried to claim your ITC check failed, you might want to mention that you have proof of your payment history ready to escalate to the ICASA or the CGSO (Consumer Goods and Services Ombudsman) if they don’t resolve this.