MTN you live in ***** and data bridges!

on the 25th of April 2025 I woke to 2 large debit orders from MTN ( 4059.95 & 3762.03) which was odd as I only have a contractual obligation of R 978. After some investigation I was advised an upgrade was done online and my details had since been changed which also explained why the mobile had not been working.

I advised that I had not upgraded my contact and did not change my personal details. After submitting all relevant documentation it was suggested that U change my account to a cash account until the investigation is concluded. my account has since been suspended as its overdue" yet all reference numbers tell me this case has been resolved.

To date the amount received on the 22nd May is 1 458.94, again I escalated this matter a I'm still unable to access my account and a FNB account was opened using my details on the device that I do not have.

Another month has passed and I have NO resolution how my personal details have been used for this *****ulent activity nor received a credit. This experience has affected my financial score over an account I did not upgrade. ho the hell does Rica or Popia protect us when a cellphone device was delivered, and my personal details impersonated without my knowledge.