rL
riaan L
1 reviews | Active since May 2014
08 Sept 2015, 07:23
Mtn - you **** to me again
So I requested to cancel my contract as I was due for an upgrade. Anyways after speaking to retention we agreed that I would stay and I would see a credit on my statement<br> <br> I well guess that's the issue - I am so sick and can kick myself for upgrading and not switching
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Replies (1)
MTN South Africa's replyOfficial
08 Sept 2015, 13:34Hello Riaanl1!,
We are truly sorry for the inconvenience.
We've now perused your account and do not see any credit being allocated to the account. We've now escalated the matter directly to the management team and our Quality Assurance team to locate the call between yourself and the agent in question.
We will make contact with you as soon as we've located the call and then request the credit that was discussed to be allocated to the account ASAP.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience.
We've now perused your account and do not see any credit being allocated to the account. We've now escalated the matter directly to the management team and our Quality Assurance team to locate the call between yourself and the agent in question.
We will make contact with you as soon as we've located the call and then request the credit that was discussed to be allocated to the account ASAP.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply08 Sept 2015, 13:34
Official
Hello Riaanl1!,
We are truly sorry for the inconvenience.
We've now perused your account and do not see any credit being allocated to the account. We've now escalated the matter directly to the management team and our Quality Assurance team to locate the call between yourself and the agent in question.
We will make contact with you as soon as we've located the call and then request the credit that was discussed to be allocated to the account ASAP.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience.
We've now perused your account and do not see any credit being allocated to the account. We've now escalated the matter directly to the management team and our Quality Assurance team to locate the call between yourself and the agent in question.
We will make contact with you as soon as we've located the call and then request the credit that was discussed to be allocated to the account ASAP.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***