MTN YOU HAVE JUST LOST A LOYAL CUSTOMER!!

YOUR CUSTOMER SERVICE TEAM ARE UNPROFESSIONAL. REFUSED TO PROVIDE ME WITH A REFERENCE FOR THE CALL OR EVEN INFORMATION THAT COULD ASSIST ME WITH IDENTIFYING WHERE I COULD RAISE MY ESCALATION.

I WAS TOLD THAT DUE TO POPI I CANNOT HAVE THE MANAGERS NAME. EVENTUALLY AFTER WAITING ON THE LINE ANNELISIWE CONFIRMED THAT HER MANAGERS NAME WAS "DREW" WHO CALLED ME AND INSISTED THAT I END THE CALL WITH THE AGENT BEFORE HE RUDELY DISCONNECTED THE CALL WITH ME.

HE CALLED BACK A FEW MINUTES LATER SAYING THE THE CALL CUT WHICH IS ABSOLUTE *******. THE CALL RECORDING WILL GIVE AN INDICATION THAT THE CALL WAS ENDED BY HIM. IF THIS IS THE TYPE OF PEOPLE MTN HAS IN LEADERSHIP ROLES, THEN THEY CAN EXPECT TO LOSE MANY MORE CUSTOMERS SOON.

MY QUERY IS STILL NOT RESOLVED AND IT SEEMS YOUR CUSTOMER SERVICE TEAM DO NOT HAVE THE AUTHORITY TO ASSIST. COMPLETE WASTE OF TIME.

FOR REFERENCE PURPOSE, DREW CONTACTED ME ON *** FROM ***.

MTN GET YOUR HOUSE IN ORDER. WE CALL 135 FOR HELP WITH A SERVICE NOT TO BE PASSED AROUND.