jJ
janick J

1 reviews | Active since May 2016

23 May 2016, 11:34

Mtn: you have insufficient funds in your account

<p>This the second time I have had this! First with trying to buy data now I cant phone out. I have 30 rand on my account! This is very frustrating as I dont know how to get hold of mtn to sort this out. There 141 line doesn't give you a option to speak to a consultant. Why is this happening? ????</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 May 2016, 14:52
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We are not able to pick up any details with the ID number that you have provided. Kindly write back to us with the cellphone number that has a problem, we will attend to the matter accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***