TS
Thiru S

1 reviews | Active since May 2016

10 May 2016, 11:45

MTN YOU HAVE ***********, INADEQUATE,UNACCEPTABLE PEOPLE ON YOUR PAYROLL!!!!!

<p><span lang="EN-US" style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">I have been an MTN customer going on over 10 years.On the 03/05/2016 I received a message on my computer saying that we have run out of funds. So I went to MTN Store in Gateway, where I was informed by the sales person Primrose N Ncwane (Thando) that I have used up my airtime and data. I was perplexed at this as 5 GB is too much for me to use and this package is only two months old. Nevertheless I was told that I will be uploaded with more data on the 05/05/2016 midnight, which was done. And to my amazement on the morning of the 07/05/2016 I had once again run out of airtime and data. I contacted the store and Thando says shes going to query it. At 2:30 pm the same day she calls me back to say that the number 808/809 does not work on the weekend & that first thing Monday-09/05/2016 shes going to call them and get back to me. This never happened. I called the store about 5 times before getting a response. They dont even answer the phone!!! She tells me the same thing again , that shes going to call them.Finally I spoke to the manager Thevashin Govender on 09/05/2016 who after hearing my story said hes very sorry but will look into it & come back to me the same day- which he didnt. I called and called the store on countless times to no avail. I finally spoke to him on 10/05/12016 10:30am and was told that a query has been submitted and he will call me back. And an hour later he calls back to say that i need to request for an itemised billing because the data has been used but he cant explain how & by whom. In the midst of all these delays & frustration my business is suffering. I asked to be compensated with some data for me to continue doing business, to which Thando said shes going to send me 1G data. It never happened! At 12:45 I called the store again and both Thando and the manager are not in. What a bunch of idiots working there!!!! This is unacceptable. Get off your laurels and provide the service you called to and stop just taking, taking, taking.....im paying you to do your JOBS!!!! PS: Up until now they still havent contacted me!</span></p>

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Replies (1)
MTN South Africa
MTN South Africa's reply11 May 2016, 11:18
Official

Good Day SAVTAZTRADING,

Thank you for your post.

We are terribly sorry for the lapse in service and inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that 5GB was provisioned to your account on the 06-05-2016 and the Data was depleted on the 07-05-2016 due to running internet applications and background applications. Please note that your Invoice is still open and you may request for a URL report to validate the usage once the Invoice is closed.

We would like to assure you that we are actively working to improve our service levels.

Kind Regards,

Zukiswa

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