MTN YOU DISGUST ME

I CAN’T REALLY EXPLAIN HOW FRUSTRATED AND IRRITATED I AM WITH THE SERVICES PROVIDED BY MTN!

It has been 19 DAYS since I last spoke to an agent regarding my inquiry and yet nothing has been done. On 20th June 2019, I contacted MTN and spoke with a guy of which I can’t remember his name. But Nonetheless, I requested that my contract be closed considering that I have fully paid my phone contract within the 2 year period and that my number be changed to prepaid. I knew this, because in January I contacted MTN and was told that my contract end date is the 20th June 2019 and in order for me to close the account I would have to contact the call centre on that day requesting closure of the account, which of course is what I DID! The guy with whom I spoke with advised that it would take 48hrs for the request to be completed and for the number to be changed to prepaid. He also mentioned that my current data, SMS's and minutes will all fall way. After 48hrs I checked to see if what he said had actually happened and GUESS WHAT....?

ZILCH.... NADA! I AM STILL WAITING FOR THE DATA, SMS's AND MINUTES TO DISSAPEAR AS AN INDICATION THAT THE ACCOUNT IS CLOSED AND THAT MY NUMBER HAS NOW SUCCESSFULLY BEEN CHANGED TO PREPAID.

You would actually think after discovering nothing has been done, I am just relaxing and waiting for a miracle to happen. Till this very day, I have been calling MTN on their contact number and to no avail still haven't received any response whatsoever. Voicemail prompts all the way, emails sent continuously and even trying to chat online on your website.

SERIOUSLY! You guys have no work ethic in dealing with your customers. Imagine selling your products and then have no shame for even trying to assist when we as customers are in need of your assistance/ guidance. I am utterly disgusted and cannot fathom as to why you can’t assist with a simple request.

ALL I need is for you guys to do is send me my damn paid up/closure letter as confirmation, and an email advising that my number has been successfully ported to Prepaid if that is not too much to ask.

Regards