MTN you disappoint

So on 03 October 2021 I purchased MTN airtime worth R200 through the Capitec banking app and it never reflected on my phone. So I called MTN customer care who told me my phone never got the top up and that I should talk to my bank. I sent Capitec my query and they promised to investigate with their cellphone supplier Blue Label and it should be resolved within 14 working days. 10 days down the line Capitec responds to me and say the money did go to MTN and I should sort it out with them. Now I'm confused as to who is fooling who. It's a he said she said game and I don't even know who to complain about Capitec or MTN. I'm torn between moving my bank account and changing my cellular network.