Mtn you cheats

<p>I feel the need to share my story because im being taken for granted. I i did an upgrade for my cellphone with my all time service provider MTN of which I have been with for over 4 years. I contacted 808 as I wanted to upgrade my contract and a consultant by the name of kgosi assisted me. I told the guy that im using a Samsung s5 and i wanted something bigger though not too expensive and I was looking at the likes of Hauwei and i wasn't sure which 1 is the latest but that I trusted that since he works with phones All the time he would know of which he agreed to. The process of upgrading went on and everything was then finalised and saidy phone will be delivered no later than a week and as promised it did arrive in 3 days. I collected my phone, signed my proof of delivery and went back to work. When I got to work I opened the phone and got a hauwei p8lite, like really? So I called 808 mtn customer care and ths consulted I got adviced me to take it back to my neares mtn store and lay a complain and it was on a Wednesday. Friday morning I went centurion mall and returned the phone of which they told me to keep calling MTN Direct regularly to check how far it is. I have been calling mtn explaining my story to Lord knows how many consultants of which some gave a some number to call, others hung up on me and others where just completely rude to me and for what? I don't know. It's now 2weeks, no phone, no answers, promises of call backs, im being refused to talk to the senior personnel and what is worse is that month end my account will be debited for a phone I don't even have and if I reverse the transaction ill be tarnishing my name at the ITC. I'm at a stage where I don't know what to do because I feel cheated by the very same service provider iv been with for so many years. What kind of behaviour and service is this? MTN is cheating people, if this is how they play us customers then that is theft. I plan on fighting this till my rights are being respected and right after that, im done with this network</p>