SvdW
Stephan van der Westhuizen

1 reviews | Active since Nov 2013

14 Feb 2017, 12:23

MTN - YOU CANNOT GET WORSE!!!!!!!!!!!!!!!

<p>I HAVE BEEN DEALING WITH MTN WITH REGARDS TO AN INSURANCE CLAIM FOR ALMOST 6 MONTHS....... STILL NO RESPONSE</p> <p>I'VE TRIED GOING TO MTN STORES</p> <p>I'VE TRIED E-MAILING THEM</p> <p>I'VE PHONED THEM CLOSE ON 60 TIMES!!!!!!!! I'VE BEEN SENT BACKWARDS AND FORWARDS WITHOUT RESOLVE!!!!!!!! MESSAGES HAVE BEEN TAKEN WITHOUT RESPONSE!!!!!!!!! I'VE TRIED ESCALATING THE MATTER, HOWEVER, ALL THE AGENTS HAVE BEEN TRAINED TO PREVENT ESCALATIONS AT ALL COSTS!!!!!!</p> <p>I'M CANCELLING MY LINES WITH MTN AND AS A COMPANY WE WILL ALSO TERMINATE ALL OUR CONTRACTS AS THEY COME DUE!!!!!!!!</p> <p>mtn, YOU'LL NEVER SEE MY BUSINESS AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Feb 2017, 15:04
Official

Good day Stephan,

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Please send us a private message with the claim number and IMEI number of the device.

Regards,

MTN SA.

Best regards,