D
Deon
1 reviews | Active since Feb 2022
19 May 2022, 12:56
MTN - You cannot complain about the service, because there is no service!!!
I did an online MTN upgrade almost three weeks ago and am still waiting for my phone. On 18 May 2022, the driver of DSV wanted to deliver my phone. He sent an OTP to my cellphone twice, but it was not received by me. The driver told me that it happens often and he has to return on a daily basis a lot of devices undelivered because the OTPs do not go through to the person who should receive the parcel. I am still waiting to hear from DSV what they are doing about their inability to deliver my device of which I am the rightful owner. If I went to a MTN shop I would have had my upgrade phone three weeks ago!
Helpful (0)
Replies (2)0
Replies (2)D
Deon's updateReviewer Update
24 May 2022, 06:45Hello, is there anybody there or is it just a listed company with no service delivery. I am still waiting for the delivery of my device!
D
Deon's update24 May 2022, 06:45
Reviewer Update
Hello, is there anybody there or is it just a listed company with no service delivery. I am still waiting for the delivery of my device!
D
Deon's updateReviewer Update
27 May 2022, 10:52MTN's internal controls are worrying me. I received a phone call from MTN on 25 May 2022 to inform me that I can upgrade my contract with them. This is after I have already upgraded this specific package online on 28 April 2022. I was still waiting for my device, which I upgraded on 28 April 2022, to be delivered, but I received a phone call from DSV that this will be on 26 May 2022. I did receive the device on 26 May 2022, although the OTP that was supposed to be sent to the number of the old device went to the number of my MTN data sim card - what a mess. MTN what are you doing????
D
Deon's update27 May 2022, 10:52
Reviewer Update
MTN's internal controls are worrying me. I received a phone call from MTN on 25 May 2022 to inform me that I can upgrade my contract with them. This is after I have already upgraded this specific package online on 28 April 2022. I was still waiting for my device, which I upgraded on 28 April 2022, to be delivered, but I received a phone call from DSV that this will be on 26 May 2022. I did receive the device on 26 May 2022, although the OTP that was supposed to be sent to the number of the old device went to the number of my MTN data sim card - what a mess. MTN what are you doing????