1 reviews | Active since Apr 2016
MTN - YOU CAN ONLY CRY
<p>There used to be a debit order on my account for MTN. After the debit order returned the debit order was cancelled by MTN, which I agree with. After a month they blocked my telephone account, which is in order. The issue I have is that for three months I am trying to get hold of the legal department without success. The call centre operators have forwarde three emails to the legal department to get hold of me. The only thing I really want to do is to sort out my account with them but they just don't even try to reach you. Meanwhile my phone is blocked and I am surely I am incurring more interest. Please I only need them to forward me an amount and banking details in order for me to solve this issue. I really truely hope this review will assist.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
***