GK
Gift K

1 reviews | Active since Feb 2017

08 Feb 2017, 09:52

MTN YOU BAD!!!

<p>I had a contract account with MTN which was handed ove. However i paid it up on the 15 July 2016 last year that is. i was sent a clearance letter by the lawyers and i was told the account is cleared and that MTN will clear it too on their side.</p> <p>In September 2016 i contacted the company of the lawyers to check if my name is cleared i was told everything is fine and they sent me the letter again and said even at MTN everything is fine.</p> <p> </p> <p>In the beginning of December 2016 i decided to take a phone again from MTN and i was told i cannot because i still have an outstanding account and to my surprise they show me an outstanding of Three thousands something. i explained it and sales person instead of assisting me gave me a head office number that he said i must call, which i did and i was told they need to check with the legal department and ask them to submit my file and they promise to call me back.</p> <p> </p> <p>They never called back and i called them again January 2017. i requested a reference number because everytime i call they tell me the samething that they will ask the legal department to submit my documents.</p> <p>Its been more than six months im battling with these. Have you sent the file to legal department yet? MTN YOU BAD!!!</p>

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Replies (3)
MTN South Africa
MTN South Africa's reply08 Feb 2017, 12:42
Official

Good Day Gift Khumalo

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that the matter has been escalated to the Legal supervisory team for urgent assistance.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind Regards,

Adrian Stellenberg (CIP)

REQ:***

Best regards,

GK
Gift K's update09 Feb 2017, 09:04
Reviewer Update

Hi Adrian

Thank you for that. When can i expect feedback because the three last time i called the Head office i was told the same thing and no one ever came back to me?

REQ: **********

GK
Gift K's update09 Feb 2017, 09:04
Reviewer Update

Hi Adrian

Thank you for that. When can i expect feedback because the three last time i called the Head office i was told the same thing and no one ever came back to me?

REQ: **********