MTN you are warned.

MTN Direct phoned me to do an upgrade . . i accepted . . they couriered the new phone to my house on Friday 22 May 2020...the phone was dead out of the box. I took the phone back to an MTN Direct shop. They couriered the phone back to MTN Retentions on the 28 May 2020. I am still waiting for anybody at MTN to call me back . . it is 34 days now . .i have phoned and emailed over 40 times. IRMS No: 250853 Huawei Y5-2019 IMEI: ***92 309 Account Number: A***