MTN you are pathetic

<p>I am appalled at the lack of service at MTN. I have been a loyal MTN subscriber for well over 12 years now. <br />I cant get over how pathetic the service is. <br />I was called to process my contract upgrade. I started the process adequately. <br />I got a call then saying that I cannot upgrade since there are other people linked to my account!<br />Ive never approved this and nobody can tell me how this happened. Am I paying other people’s accounts? <br />I was bounced between customer service and corporate services for over 2 weeks and nobody can help me. <br />Worse, they say its escalated (and stays escalated for 2 weeks now) but nobody can give me any guidance on who to follow up with. <br />When I asked to speak to a supervisor, i was told that the supervisor does not want to speak to me, because he cant help me. How pathetic is that, is that what you call customer service? <br />As I type this, I have been on hold trying to get through to customer service for over 30 minutes now.</p> <p>Pathetic MTN. I will definitely be letting everyone, and all channels know how useless you are.</p>