1 reviews | Active since Nov 2013
MTN YOU ARE MAKING MONEY FROM 3RD PARTY SUBSCRIPTION SERVICES AND YOU ARE SELLING THEM TO THE HIGHEST BIDDER!!!
MTN is getting cash from these Gaming and 3rd Party Subscription services that are secretly loaded onto their customers accounts. I recently found out that I had about 5 Gaming and 3rd Party Subscription services loaded without my knowledge onto my account, only to find out that MTN does not inform their customers about these charges and allows them to be added onto their already high bill. In this time when everyone is try to keep their expenses to a minimum and people struggling to make ends meet, these type of hidden costs are certainly not acceptable especially when you know nothing of them. When I called in the customer services dept. querying my bill of R3.48 per day on something I know nothing about, I was told that these pop-up messages appear when you browse the internet and when you try to close it, they automatically subscribe you.....IS THIS FOR REAL - WITHOUT YOUR KNOWLEDGE. ONLY TO GET A SHOCK WHEN YOU OPEN YOUR BILL AT THE END OF THE MONTH. I WILL NOT PAY FOR THESE CHARGES. I think MTN has got some explaining to do. Why do they not inform their customers of these subscriptions via SMS or via EMAIL. Is it so hard to do...surely their customers need to be aware. THIS IS *****. I WANT THESE CHARGES REVERSED IMMEDIATELY!!!
MTN YOU ARE MAKING MONEY FROM 3RD PARTY SUBSCRIPTION SERVICES AND YOU ARE SELLING THEM TO THE HIGHEST BIDDER AT THE COST TO YOUR CONTRACT CUSTOMERS, WHOM YOU ARE BILLING EVERY MONTH AND THOSE CUSTOMERS THAT ARE NOT AWARE THAT YOU ARE GETTING RICH FROM THEM.
