MTN you are disgusting to say the least

So let me share with you my concerns regards MRS BUCKLAND’s Cellphone billing from MTN This has been referred to the ***** Department … WHICH IS A JOKE because the line has been cut then re-instated and CUT OFF AGAIN. Your turn around time of 21 (twenty one) days …. OMG seriously, the client has to do all the work then ***** needs to validate and track and trace the other lines > in this day and age 21 days …. Absolutely RIDICULOUS

Besides the point your 21 DAYS IS UP …. WHAT HAVE YOU RESOLVED?????

So, please humour me with the details …. NEXT I SUPPOSE YOU WANT CONSENT FROM MY MOTHER … Well phone her … oh sorry no you can’t do that because your billing department has cut her phone off again – perhaps phone her on WhatsApp you might be lucky to contact her.

Here’s the thing – you may have PROCESSES in place which is wonderful in the world of Corporate Governance, Business Compliance, Risk Mitigation blah blah blah …. So how the hell did my mother inherit all these other phone numbers that are being billed to her account??? Evidently, your security sucks and doesn’t work, This is unacceptable on ALL LEVELS – my mother has only ever dealt with MTN and never missed a payment until now that every month she has to get to the bank stop the payment, fight with MTN then go to the police station and so it goes on month after month. I reside in Johannesburg and my parents live in Fish Hoek (Western Cape) so understand that there is no quick fix for me to pop over there and sort this out, instead I must interact with people of the ***** division who don’t take it seriously. We are talking about my PARENTS both retired and living on a budget & MTN insists that she pays the account until further notice – ABSOLUTELY NOT but at the same time why then is MTN penalising my Mother for their inefficiencies – it’s a ****** disgrace to say the least!

Just a question if you are in possession of all the documents then why is it that you haven’t stopped the other numbers, rectified the billing, and kept her original lines online – why is it that the next month they felt it acceptable to deduct R12K from her bank account? Do you people do not communicate amongst the divisions – because if you did surely you would of re-instated the line and asked for the normal payment of around R1.2K but NO … it’s way easier to take one’s money and fix the problem after the fact. NOT ACCEPTABLE, THAT IS DAY LIGHT *******!

I have a business with multiple lines and not even our account goes to such a high amount – surely you guys should of queried this the minute you saw the account norm had changed, but NO instead you just action a debit order to settle what is NOT HERS TO BEGIN WITH. At the end of the day – send me proof where my mother signed along with proof of her presence and witnesses at the time of signing because I don’t have the energy to go back and forth with this rather ridiculous situation – if you cannot I would suggest that the ***** DEPARTMENT do their JOBS and go and find their phones and action bills to the correct people. Because if those lines are still active, I am wondering what ***** you guys actually looking into. If the lines have been cut-off then why has the account not been rectified so that my mother can settle HER bill!!!

At the end of all of this you guys’ best work on an apology to one of your long-standing loyal customers who has never defaulted and now is being left in the dark without any phone – this being her lifeline all day every day. Take a moment to consider for yourself would you be happy for your mother 74 year old with diabetes, visually impaired, and chronic bronchitis to be left at home without a phone and very often unable to drive. My dad almost 80 years of age after many heart attacks and also with diabetes, losing his sight sitting there without any connectivity. I can’t imagine you would be too happy – well that now is my reality and it is unacceptable considering none of it is their fault, instead MTN’s lack of security has put their personal & health security at risk.

I have sent numerous email and only received one response saying they sending it to their supervisor who works from home.

I'm disgusted by the lack of service and commitment to your loyal customers