MTN you are DISGUSTING!!!

In 2022 my MTN device contract expired so I went to the MTN store in Eastgate and requested that they move me over to a monthly device only package as I was paying over R2500 a month. I signed a whole bunch of documents but the consultant never actioned anything. The amount never changed. I queried it a few times, but I was just told that this is the amount I owe. I then went to the same store in November 2023 to arrange a contract for my daughter and a new consultant, Reuben, saw that although the request for my device free contract was put forward the request was never actioned. He managed to get this approval and then there became a credit on my account of more than R20k. MTN also approved this credit. He told me that moving forward I do not need to pay as I have credit. Come January and my phone is blocked for the reason that I am in arrears, I reach out to the consultant and he tells that he will escalate it. MTN unblocks my phone. A month later this happens again and every month after. It now says that I owe MTN over R7k and my phone continues to be blocked once a week and the consultant has to unblock it. He has escalated this numerous times and NOTHING has been done.

This consultant also discovered that I was being overcharged for my daughter’s account as we took out the black Friday special and I was being charged the normal fee.

MTN owes me over R20,000 and I am the one being who is being cut off.

The East gate branch have escalated this numerous time.

I have reached MTN via X, MTN customercare and any other channel possible. I am DISGUSTED in your service! Once this is settled I will be moving my account. I have been with MTN for over 20 years and this is how they treat me.